Dear {{customFields.573887}},

We hope you are well.

As an MIA cardholder, thank you for your continued support and cooperation when visiting healthcare organisations.

We would like to remind you that when visiting Theatres across all C&V UHB sites, representatives must follow the Board's Infection Prevention and Control (IPC) guidelines and Dress Code Policy for clinical areas.

Recently, there has been an increase in representatives attending Theatres with acrylic/gel or false nails, false eyelashes and jewellery. Please ensure these requirements are followed before attending, particularly as false nails may not be easily removed on arrival.

Adhering to these requirements is essential for maintaining infection prevention standards, supporting departmental IPC compliance and avoiding any potential impact on patient procedures.

For full guidance, please review the policy using the link below:

☑️ 1. Book in Advance

Please log your visit 24–48 hours before attending (unless it’s a genuine emergency or trauma case).
Early booking = smoother access + better coordination.

☑️ 2. Wear Your MIA ID Badge

Your badge shows you’re approved, trained, and ready to be on site.
Make sure it’s visible at all times.

☑️ 3. Check In & Out via the App

Download the MIA App: Get the app here

• Check in when you arrive
• Check out when you leave

It’s quick, easy — and helps keep hospitals safe and accountable.

Need help? 🤝
We’re here if you need support booking a visit or using the app:
📧 help@miaweb.co.uk or 📞 01732 920 900

Thank you for helping Cardiff and Vale University Health Board deliver safe and seamless care.

The MIA Team